Nantwich-based Watts Mortgage & Wealth Management has been awarded “Protection Adviser of the Year” for the second consecutive year.
The company scooped the honour at 2020 Investment Life & Pensions Moneyfacts Awards.
Andrew Watts, Managing Director of Watts Mortgage & Wealth Management, said: “We are delighted to have retained this coveted accolade.
“While our sector has seen a significant number of challenges over the last 12 months, we have continued to build on the protection side of our business – raising awareness of sensitive insurance products, providing excellent customer services, training our employees and all the while, having fun.
“This award is testament to the amazing team we have here at Watts and for their hard work, tenacity and dedication to providing excellent customer service, appropriate protection insurance and financial peace of mind.”
Richard Eagling, Editor of Investment Life & Pensions Moneyfacts, added: “A combination of its expertise in the protection sector and a true desire to offer the very best client experience enabled Watts Mortgage & Wealth Management to take the accolade of Protection Adviser of the Year for the second year running at the 2020 Investment Life & Pensions Moneyfacts Awards.
“The firm demonstrated a strong ethos of educating and informing clients to ensure that they have a robust protection plan in place.
“The judges were also impressed with the firms commitment towards professionalism and raising standards, not least it “Watts Academy” designed to support and develop the skillset of its staff.
“Praise was also reserved for the way in which Watts is committed to ensuring its advisers have an in-depth medical knowledge and understanding of the many conditions that could impact its clients as well as a wide understanding of medical underwriting at all major insurers.
“Watts also excelled in its ability to deliver a robust, highly-detailed process for writing protection, with a client-centric approach throughout.
“It’s extremely high persistency rate and excellent client testimonials demonstrated that it has built up a loyal client base, with a culture of delivering quality service premating the whole company.”
