citizens advice

Citizens Advice Cheshire East is continuing to offer vital advice, despite all face-to-face services across its sites being suspended due to coronavirus.

People who have already booked appointments should not attend, says the service.

But staff will be on hand to hold telephone appointments.

Other ways people can continue to get advice during this time.

● Advice by email and phone, if you have an issue complete this form
and they will be in touch

● General advice will be given via national Adviceline which people can reach by calling 03444 111 444. This is open Monday to Friday from 9am to 5pm.

● People can chat online to an adviser by visiting the Citizens Advice website at

● People looking for advice on consumer issues (e.g. issues related to products or services you’ve purchased) can contact the Citizens Advice consumer helpline on 0808 223 1133 or chat online to an advisor on our website.

● Anyone seeking to make a new claim for Universal Credit should call the Universal Credit Help to Claim line on 0800 1448444.

Waiting times for these services may be slightly longer than usual as we adapt to our new patterns of working.

Liz Shaw, Chief Officer of Citizens Advice Cheshire East, said: “Citizens Advice is here to give people the knowledge and confidence they need to find their way forward in these difficult times.

“You can find frequently updated advice on a range of issues related to the Coronavirus (Covid-19) outbreak at

“Unfortunately, we have taken the decision to suspend face-to-face services for the foreseeable future to support the government’s latest guidelines.

“We are still delivering advice by email and phone, if you have an issue you’d like help with, complete this form and we will be in touch.”

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