Nantwich bowling green - Richmond Village

Richmond Village retirement centre in Nantwich has been rated as ‘Outstanding’ for its domiciliary care after a visit from regulators, the Care Quality Commission.

The inspection report puts the Richmond Nantwich, which opened in 1996, among the top 3% of home care providers in England.

The village provides personalised care packages for residents, employing a domiciliary care team for personal care, shopping, preparing light meals and accessing local facilities.

The inspector praised the village for “supporting people to live independently” for as long as possible, while also providing “compassionate care”.

The report added: “A remarkable standard of person-centred care was being achieved and delivered for people.

“Staff knew people’s background, previous occupation, likes and dislikes extremely well and went the extra mile to create positive experiences for people.”

It also highlighted a “rhythm and rhyme” group which brought together visitors from the age of eight months to 102 years old, to create a “heartfelt warming experience for everyone involved”.

It noted how colleagues helped residents connect with their past. Staff arranged for a local farmer to bring down prize-winning cow Midnight to bring back fond memories for a resident who used to live on a farm.

Midnight cow and owners and resident at Richmond Village

Lynne Griffin, Village manager at Richmond Nantwich, said: “We’re over the moon to be recognised for the hard work that our domiciliary care team puts in.

“They go above and beyond for our residents every day, and so this means a lot to us.”

Philippa Fieldhouse, managing director for Richmond Villages, added: “The Richmond Nantwich team are a shining example of outstanding domiciliary care, putting the residents’ interests at the heart of everything they do.

“This is a fantastic achievement and the whole team should be very proud.”

Debbie Westhead, deputy chief inspector of adult social care for CQC, said: “It was clear to us when we visited this service that the provider has reviewed the care they provided and committed to improve it further for the benefit of the people they support.

“We saw how the management team continually sought people’s views on their care, and engaged with technology based solutions to overcome some health care barriers.

“This showed us the service really valued people receiving person-centred care and worked hard to enrich people’s lives, whilst promoting their independence and respecting their dignity.

“Staffs efforts were recognised and celebrated, and were clearly respected by the provider.

“The leadership team had a clear demonstrable vision to enable staff in delivering high quality, meaningful, person-centred care people deserve.”

The CQC’s inspection gave Richmond Nantwich an Outstanding rating for it’s overall domiciliary care, finding it Outstanding in both the ‘responsive’ and ‘well-led’ categories.

The home care offering was also rated as Good for within the ‘safe’, ‘effective’ and ‘caring’ categories.

The full CQC report for Richmond Nantwich is available here.

For more details about Richmond Villages visit

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