Corner View South - Royal Arcade

Citizens Advice Cheshire East’s office in Crewe has moved to its new home with the demolition of its old building signalling the first stage of the Royal Arcade redevelopment works.

After more than 40 years in Victoria Street, the service has relocated to the ground floor of the council’s Delamere House building.

It opened its new offices today (Monday March 18) with access via the Chester Street entrance.

The old accommodation will be demolished in the coming weeks.

Subject to planning consent, it is proposed the site will be used to provide access to a new bus station as part of the multi-million-pound Royal Arcade leisure and retail scheme.

Cllr Ainsley Arnold, Cheshire East Council cabinet member for housing, said: “The demolition of the old Citizens Advice offices in Crewe will be the first physical works of the Royal Arcade development.

“Plans for the scheme are advancing well and it is good news that by working closely with Citizens Advice and other partners, the branch has found a new home and will be able to move in to much more suitable accommodation – located just a few hundred yards away from its previous offices.”

Citizens Advice Cheshire East helps more than 5,000 people each year with debt, housing, employment, benefit and consumer problems.

Liz Shaw, chief officer of Citizens Advice Cheshire East, said: “Our current office was originally built as a temporary structure and although it has served us well, we are delighted to be moving into more suitable accommodation, which has been configured with our needs in mind.

“The new offices will offer both our clients and workforce a much more pleasant environment.”

Plans for further demolition works at the Royal Arcade site are well advanced. Subject to planning consent, it is expected that the demolition of most of the properties in the Queensway and Victoria Street part of the scheme will commence over the summer.

The Royal Arcade, which will feature a new eight-screen cinema, gym, restaurants and shops and a multi-storey car park, is part of a £48.3 million regeneration programme in Crewe town centre.

Enhancements will also be made to the public realm, while the Market Hall will undergo a £3m programme of refurbishment and remodelling.

For more information about Citizens Advice Cheshire East, visit:

(Pic: An artist’s impression of the Royal Arcade scheme)

One Comment

  1. Hi myself and partner are trying to contact HMRC regarding 30 hrs child care. Our nursery are telling us our code has not been renewed to which we have done. But we cannot find a direct phone number to contact HMRC. We just keep going around in circles. We emailed last Friday.but still no answer.

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