Customers of the Co-operative Bank have hit out at a decision to close the Nantwich branch.
Hundreds of customers have received letters from the company warning them that the branch on High Street will close on April 18.
Closure of the branch, which used to be Britannia Building Society before being bought out by the Co-op, means customers having to travel to Crewe.
The branch in Whitchurch is also set to close.
One customer said: “Shame on you Co-op wanting to close Nantwich branch, leaving ex Britannia customers high and dry.”
Liam Coleman, director retail and commercial bank at the Co-operative Bank, confirmed the closure.
He told Nantwichnews: “We have always been very clear about the need to reduce the branch network to a size that is consistent with a smaller, sustainable bank as part of our business plan to turn the bank around.
“These decisions are never easy but continuing to reduce our costs is necessary as we seek to restructure and modernise the bank.
“Unfortunately, this includes closing branches where the number of transactions has declined significantly, meaning it is no longer sustainable.
“Although, like all banks, we will need to keep our branch network under review as the switch to digital increases, this is the last stage of significant branch closures as part of the bank’s
transformation.
“We have sought to keep the impact on our customers to a minimum and are writing to affected customers giving them advance notice about these changes and the alternative options available to them.
“Alongside online and mobile banking facilities, all closing branches are within three miles of a Post Office branch where customers can undertake most day to day transactions, and in many cases much closer.”
(pic by Kaihsu Tai under creative commons, illustration purposes only)
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