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A frustrated Nantwich patient had to make a staggering 520 calls in one day to finally get through to her GP surgery.
The patient, who we agreed to call Sophie, has been registered at Kiltearn Medical Centre in Nantwich for 25 years.
Staff shortages are being blamed for delays facing patients trying to get through to a Nantwich doctors practice.
Scores of patients have taken to social media to complain about Kiltearn Medical Centre in recent days.
Kiltearn Medical Centre in Nantwich is one of 13 GP practices in Cheshire to sign up for crucial national research to protect people from COVID-19.
By Stephen Topping
South Cheshire’s best and worst GP surgeries, as rated by patients, have been revealed – and Kiltearn Medical Centre in Nantwich comes bottom of the class.
Patients in England were sent questionnaires to take part in the GP Patient Survey between January and March.
Bosses at a doctor’s practice in Nantwich admit they are as frustrated as patients with their much-maligned telephone system. Some patients have criticised Kiltearn Medical Centre’s system which requires patients to ring up at 8am for a same-day appointment.
A doctor and his wife have injected new life into a former Nantwich medical centre after relocating their beauty clinic. Madison Spa has moved from Hospital Street to the old Kiltearn Medical Centre, which has stood empty for months since GPs moved to the new Church View health centre.
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